Welcome! You can raise a request for Customer service using the options provided.
Product trial questions
Trying out our product and want more information? Select this and we'll be happy to answer your questions.
Required fields are marked with an asterisk*
{"xsrfToken":"0559ffe48d55e6812f69a0514d2c9fe16689532e_lout","branding":{"id":"1","key":"cs","name":"Usermuse Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de407a","headerLinkHoverBGColor":"#de407a","headerBadgeColor":"#de407a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bc490598-2f9f-4a3f-bb0f-94729d887fae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjM2OTRjMC0xYjNlLTQxNzQtOGE5YS1jYzBmZDA2YmFlZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjNDkwNTk4LTJmOWYtNGEzZi1iYjBmLTk0NzI5ZDg4N2ZhZSI6WyJyZWFkIl19LCJleHAiOjE3NTIzNTYxNzMsIm5iZiI6MTc1MjM1NTU3M30.ihzg3eJSWUVRW2iX_bp6XC5gD_MZLIJPeO78fXBis0E&client=4b3694c0-1b3e-4174-8a9a-cc0fd06baee5&mode=fit","logoId":"bc490598-2f9f-4a3f-bb0f-94729d887fae","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Usermuse Help Center","sharedPortalName":"Usermuse Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Usermuse Help Center","sharedPortalName":"Usermuse Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff4a8e","helpCenterTitleColor":"#40424a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9986e25e-9c95-4835-9797-0ba479398a59/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjM2OTRjMC0xYjNlLTQxNzQtOGE5YS1jYzBmZDA2YmFlZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5ODZlMjVlLTljOTUtNDgzNS05Nzk3LTBiYTQ3OTM5OGE1OSI6WyJyZWFkIl19LCJleHAiOjE3NTIzNTYxNzMsIm5iZiI6MTc1MjM1NTU3M30.uCBpG_E8yaXPbDs4JoeUsmKCyiSKWoaqIiu7-7VrHlk&client=4b3694c0-1b3e-4174-8a9a-cc0fd06baee5&height=300&mode=fit","bannerMediaApiFileId":"9986e25e-9c95-4835-9797-0ba479398a59","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10006,"serviceDeskId":1,"name":"Usermuse Helpdesk","description":"<p>Welcome! You can raise a request for Customer service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8116eca2-e9fe-3d2a-96ea-8897b0df8091","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"UMCS","serviceDeskId":1,"kbLinkDomainURLs":["https://remakevc.atlassian.net","https://get.help.usermuse.ai"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UMCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjM2OTRjMC0xYjNlLTQxNzQtOGE5YS1jYzBmZDA2YmFlZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzNTY3NzMsIm5iZiI6MTc1MjM1NTU3M30.vyUOJ7cW3GLe8rWKR5Cy6Cg2jXct5zAdMUslDnIww3E","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"4b3694c0-1b3e-4174-8a9a-cc0fd06baee5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":3,"projectId":10006,"issueType":{"id":"10031","name":"Support"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10541,"iconUrl":"https://get.help.usermuse.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":0,"date":"2025-07-13T00:26:14+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8116eca2-e9fe-3d2a-96ea-8897b0df8091","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"UMCS","serviceDeskId":1,"kbLinkDomainURLs":["https://remakevc.atlassian.net","https://get.help.usermuse.ai"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjM2OTRjMC0xYjNlLTQxNzQtOGE5YS1jYzBmZDA2YmFlZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzNTY3NzQsIm5iZiI6MTc1MjM1NTU3NH0.xEPlLGoCke4jiEapaWmcpoZNSH1bqd6pJmvjCWgBjqg","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"4b3694c0-1b3e-4174-8a9a-cc0fd06baee5","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}